Shipments and Deliveries
TALLISMA ships worldwide.
Orders will be shipped within one business day counting from the payment confirmation email and will be distributed by CTT-Correios de Portugal to your local postal service. The estimated time for your order to get to you is:
1-2 business days.
Autonomous Region of Madeira and Azores:
2-4 business days.
4-7 business days.
Rest of the World:
Available on back order
TALLISMA always works with stock but in case of high demand and stock rupture, we will accept your order and announce on the product’s page the new delivery date.
Our shipping costs vary according to the delivery zone, divided by geographical areas:
Mainland Portugal and Autonomous Regions of Azores and Madeira – 3.99€.
Europe – 5.99€.
Rest of the World – 9.99€.
Shipping costs are not included in the price of each product, they are calculated only on the Checkout page and automatically added to the final order value. All values that make up the final purchase price will appear on the same page, detailed and explained.
TALLISMA offers shipping costs for purchases over €60 to Portugal Mainland and Autonomous Regions of the Azores and Madeira and €100 worldwide in products (the value of shipping costs are not to be counted and added to this sum).
If you have already created an account on our website, when placing the order confirmation, TALLISMA will present the Checkout Menu already filled with the original data provided by you in your customer account – name, address, and contacts. If you wish to change them for this specific order, you will have a menu extension “Send to a different address?” to do so. If you are not yet our customer, you must fill in the information related to your personal data and the delivery and/or billing address. It is not mandatory to create an account to purchase with us.
All shipments will be made by registered mail and will generate an Order Tracking Number, which will be provided in the shipping notification email we send to you after dispatching. This number should be used on the Order Tracking page to track the route of your order or on your local postal service’s website and will serve as proof of our dispatch and their responsibility in the possession and delivery of your order.
If you do not receive your order or if you receive it, totally or partially, beyond the estimated time for your zone, you should contact your local postal service. TALLISMA delegates to these companies the task of distributing its articles, and is therefore not responsible for the delay of part or all of the orders.
We try to respect as much as possible the principle that one order corresponds to one shipment. However, for exceptional reasons, such as a possible shortage of stock, we may process the order in two or more installments. In that case, you will always be updated on the delivery plan, as well as the stock replacement forecasts and the actual shipment of the remaining parcels. In this case, the customer will obviously pay the shipping costs only once, and the remaining shipments will be borne by us.
If your local postal service man responsible for the delivery is not received at the indicated address, the usual procedure is to notify you that your order is available at the postal office closest to the indicated address and what is the deadline for you to pick it up. To do this, you must carry the Order Tracking Number and your identification document. If you do not do so within the deadline stipulated by the postal service, the order will return to TALLISMA. To make a new shipment, we will require a new payment for the shipping costs. This procedure is broadly common in most countries but it may vary. In any case, the postal service responsible for your order will always contact you through a notification letter or a phone call and explain what you must do.