Terms and Conditions.

Welcome to TALLISMA.

This page presents the Terms and Conditions that regulate the operation of our online store and our business model. It is essential that you read and get to know them before making any purchase with us. The exposed on this page provides the legal contractual basis for the transactions we carry out with you.

The purchase of any TALLISMA product presupposes acceptance of the Terms and Conditions explained below and is therefore linked to them.

The Terms and Conditions we propose here can be changed at any time and without prior notice. Any changes, however, will always be communicated on this page in an updated version of this same text. Therefore, we suggest checking our Terms and Conditions from time to time, with specially before making a purchase.

To be able to buy with TALLISMA, you must be over eighteen years old or, possibly, minor but with the express authorization of your legal guardians.

Privacy Policy

All data that you decide to disclose to TALLISMA will be stored, processed and used by us only in the strict pursuit of our commercial activity. Your data will only be used to personalize your experience on our website, to make the ordering process possible, for statistical purposes, to analyze customer profiles and to adress you on our Newsletter. We will provide your data only to the certified companies we work with in order to carry out payment and deliveries of orders. Your data will always be available for consultation, alteration and deletion. Read all about our privacy policy here.

Prices

All prices on the TALLISMA website include the legal VAT rate in force, 23%.

We reserve ourselves the right to change the price of an item at any time. Whether for promotional purposes or to adjust to new market prices, either for the final product or for raw materials. The final and updated price will always be marked on the product page, except for a typographical error.

Shipping Costs

Shipping costs are not included in the price of each product, they are calculated only on the Checkout page and automatically added to the final order value. All values that make up the final purchase price will appear on the same page, as well as on the invoice that will be issued later.

TALLISMA offers shipping costs for purchases over €60 to Portugal and €100 worldwide in products (the value of shipping costs are not to be counted).

Shipments and Deliveries

TALLISMA sells its articles worldwide and our orders are always delivered by your local postal service. Delivery times are 1-2 working days for mainland Portugal, 2-4 working days for the Autonomous Regions of Madeira and the Azores, 4-7 for Europe and 7-14 for the rest of the world. The deadlines are calculated for normal shipping, transportation and delivery conditions, and may, of course, not be met in exceptional situations.

Our shipments are always registered and trackable, which allows you to follow the delivery route on our website. TALLISMA is not responsible for damage suffered or loss in the transportation process. We explain everything in detail on the Shipments and Deliveries page.

We accept the changing of completed orders as long as we are contacted before dispatch. On the contrary, we do not accept the cancellation of completed orders even if we are contacted before shipment.

Exchanges and Returns

You have 14 days, from the date of delivery of the order, to exchange or return any item. To request the exchange or to return an item you must send us an email to info@tallisma.com with your name and order number, the reference of the models you intend to return and the reference and size of the products you wish to receive in exchange. TALLISMA reserves the right to assess the condition of the pieces you send back and to be able to reject the exchange or return if we conclude that the item is not in the same condition in which it was sent. Both procedures are explained in detail on the Exchanges and Returns page.

Warranty and Certification

All TALLISMA designs provide a one-year warranty against manufacturing defects, starting from the date of issue of the invoice. The warranty does not cover cases attributable to negligent use, possession or storage. If we prove the origin of the defect in the manufacturing process, we guarantee the replacement of the item by an equal one or the return of the value, both without any cost to the customer. The materials used by us and the designs that result from them are certified and marked by the Contrastaria do Porto da Imprensa Nacional Casa da Moeda, the public body responsible for authenticating precious metals in Portugal.

Repairs

TALLISMA provides a repair service for worn out and/or damaged items. To do so, just send an email to info@tallisma.com with a photo of the piece in question for evaluation by our technicians and we will get back to you with a description of the possible intervention and its respective budget.

Em caso de litígio, o cliente pode recorrer a uma lista à sua escolha de entidades de Resolução Alternativa de Litígio, disponível no Portal do Consumidor.

Complaint Book

You are entitled to present an online complaint through the Electronic Complaint Book.